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Got Questions? We’ve Got Answers!

What pets do you ship?

Our specialty is household pets, like dogs and cats.

What do I need to ship my pet in?

You need a travel kennel to ensure your pets safety during the flight.

What size travel kennel does my pet need?

You need to follow international regulations for the travel kennel sizes. Generally, your pet must be able to stand, turn around, and easily lie down without any restrictions. We’ll give you the exact dimensions you need, for your pet to be happy and relaxed on their next move.

Can I rent a travel kennel?

No. Typically it’s yours to keep once you have bought it.

Why can’t I just organize it myself?

Flying domestically with a small pet that fits under your seat can be very easy. However if your shipping multiple pets or need them to travel unaccompanied then it can be very complex. Our experience in pet relocation ensures that it’s both as easy as possible for you, and as safe as possible for your pet. Especially when shipping your pet internationally, some airlines do not let your pets travel unless they are being handled through a pet relocation specialist. This is so that every important document and process is followed, and ensuring your family pet reaches its final destination without any problems.

Do you handle pets coming in and out of Bangkok?

Yes we do, give us a call today and find out how we can help.

Can you do just a pet move, without moving everything else?

Yes we can, and we would be happy to help.

How far ahead should I start planning?

You should start planning with as much lead time as possible, because depending on the country you are moving to the procedures and requirements can take up to three months to complete.

Is there any certain breeds that are bad travelers?

You shouldn’t transport any snub nosed breeds during the hot season (or summer) because they have difficulty maintaining their body temperature in a hot climate. This includes boxers, pugs, bulldogs and pekinese.

How many animals can be in a single travel kennel?

The United States Department of Agriculture (USDA) Animal Welfare Act (AWA) states that “no
more than two live puppies or kittens, 8 weeks to 6 months of age, that are of comparable size and weighing 20 lb. (9 kg) or less each, may be transported in the same primary enclosure via air carrier.” This is a good practice to follow for all animal shipments, no matter what country they are traveling in.

What day should I plan to fly?

It’s best to coordinate your pets move on a week day, during normal working hours. This will mean all staff are working, and the liaison through checkpoints and border controls will go much faster. You should also give advance notice to the airline and confirm their ability to take your pet on your preferred flight.

Have another question?

Get in touch with us today, and we’ll get back to you with answers to all the questions you have about moving your pet overseas.

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